Jawa9's Privacy Policy — Your data, your control

Welcome to jawa9. We understand how valuable your personal information is to you. That is why this Privacy PolicyAt jawa9, we are fully transparent about what information we collect, why we collect it, where it is stored, and what rights you have.

This Privacy Policy applies to jawa9's website, mobile platform, and all related services. By using jawa9, you agree to this policy. We encourage you to read the full document before getting started.

Jawa9 only collects information necessary to operate our services properly. Data is collected in three ways:

A) Information you provide directly

• Registration Information: Name, email address or phone number, and password (stored in encrypted form).
• Profile Information: Date of birth and address (collected during KYC verification).
• Proof of Identity: National ID or passport details (used exclusively during the KYC process).
• Payment Information: bKash/Nagad number or details of other approved payment methods.
• Support Contact: The content of messages you send to our support team.

B) Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Data: IP address, login time, page visit history.
• Gaming Activity: Gaming history, bet amounts, and win/loss records.
• Cookies & tracking data: Page usage patterns and session duration.

C) Information Received from Third Parties

• Transaction confirmation data from payment providers (bKash, Nagad, etc.).
• KYC-related information from identity verification services.
• Risk assessment data from fraud prevention services.

Jawa9 uses collected data only for specific, legitimate purposes. The reason for each use is clearly outlined below:

Jawa9 never sells or rents your data. However, in limited circumstances, certain information may be shared with specific third parties:

• Payment Providers: Only the minimum necessary information is shared with bKash, Nagad, or other approved payment providers to process transactions.
• Identity Verification Services: Information is shared with trusted third-party verification providers for KYC purposes.
• Technology Partners: Cloud hosting, cybersecurity, and analytics providers may access limited data under strict confidentiality agreements.
• Legal authorities: Providing information in response to a court order or a lawful request from a government authority is a legal obligation we must fulfil.
• Business Transfer: In the event of an ownership change, the new owner will also be bound by this Privacy Policy.

Jawa9 uses cookies and similar technologies to enhance your website experience. Cookies are small text files stored in your browser that help the site recognize you.

• Essential cookies: Required to maintain login sessions, ensure security, and enable core functionality. Disabling these will affect how the site works.
• Functionality cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand which pages are visited most and how users navigate the site — fully anonymized.
• Security Cookies: Used to detect bots and fraudulent activity.

Jawa9 uses industry-standard technology and practices to protect your data. Multiple layers of security work together:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted — from your browser to our servers.
• Encrypted database: Stored data is kept in encrypted form and cannot be read directly.
• Multi-Factor Authentication: The ability to add an extra layer of security to your account.
• Access controls: Only authorized personnel have access to specific data.
• Regular Security Audits: Regular system audits conducted by external security experts.
• Data Backup: Regular secure backups are maintained to prevent any risk of data loss.

Jawa9 does not retain data beyond what is necessary. A specific retention period is defined for each type of information:

• Account information: While the account is active and up to 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after account closure.
• Gaming Activity Log: Up to 2 years, after which data is anonymized.
• Support Messages: 1 year after the issue is resolved.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the specified retention period expires, data is securely deleted or anonymized.

Jawa9 believes you should have full control over your own data. You may exercise the following rights at any time:

Jawa9 strictly does not provide services to anyone under 18. We do not knowingly collect or store personal information from minors.

• Age is verified at the time of registration.
• Age verification documents are checked as part of the KYC process.
• Any account identified as belonging to a minor is immediately suspended and all associated data is securely deleted.

Jawa9 may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you accordingly:

• Major Changes: A notification will be sent to your registered email and a notice will be displayed on the platform.
• Minor Changes: The "Last Updated" date at the top of this page will be revised.
• Continued use of jawa9 after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Response Time: Usually within 7 business days.
• Data Protection Requests: Submit a request to view, correct, or delete your data through our support team.